We ship internationally via FedEx to most countries around the world. However, shipping is temporarily suspended to certain locations (listed below). If your country isn’t on the suspended list, we’re likely able to ship to you! Feel free to check our shipping policy or contact us at info@catastrophy.com if you have specific questions about your location.

Afghanistan, Albania, Algeria, American Samoa, Angola, Anguilla, Antigua & Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Chad, Chile, China, Colombia, Congo, Cook Islands, Costa Rica, Croatia, Curacao, Cyprus, Democratic Republic of the Congo, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Eritrea, Eswatini, Ethiopia, Faroe Islands, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guyana, Haiti, Honduras, India, Indonesia, Iraq, Israel, Ivory Coast / Cote d'Ivoire, Jamaica, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macau, Macedonia, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Northern Mariana Islands, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Réunion, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Vincent and the Grenadines, Samoa, Saudi Arabia, Senegal, Serbia, Seychelles, South Africa, Sri Lanka, Suriname, Switzerland, Syrian Arab Republic, Tanzania, United Republic of Tanzania, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, British, Virgin Islands, U.S., Wallis and Futuna, Yemen, Zambia, Zimbabwe.

We’re happy to offer free shipping on all orders worldwide! If we ship to your country, there are no additional shipping costs to enjoy our products.

Please note, however, that orders may be subject to customs or import duties and taxes when they reach your country. Any additional charges are the customer’s responsibility, so we recommend checking with your local customs office.

Orders are typically delivered within 5 to 6 business days. Once your package is on its way, we’ll email you a tracking link so you can follow its journey to your doorstep.

Yes! You’ll receive a tracking number by email once your order has shipped from our fulfillment center in Singapore. You can use this number to track your shipment and stay updated on delivery. If you need any assistance, feel free to contact our customer service team at info@catastrophy.com or through the chat widget on our website.

For international shipments, we rely on FedEx to ensure reliable and efficient delivery worldwide. For local deliveries within Singapore, our trusted local partners handle shipments with care and efficiency.

If you have any questions or special shipping requests, feel free to reach out to our customer service team at info@catastrophy.com or through the chat widget on our website.

We rely on the shipping address provided at checkout, so it’s important to double-check your details before finalising your order to ensure it arrives safely.

Once an order is placed, address changes can be tricky to process and aren’t guaranteed. If you need to update your address, please reach out immediately with your order number at info@catastrophy.com, through our contact page, or via the chat widget on our website. We’re here to help during Singapore business hours, Monday to Friday, 10 am–6 pm SGT (except national holidays).

Orders typically ship within 1-2 business days, sometimes even sooner! If an address change is requested after dispatch, please note there will be a surcharge of SGD 20 for any address updates.

If the package is already on its way or has reached your country, we may not be able to make changes, and additional costs for retrieving, returning, or redelivering the package may apply, which would be the customer’s responsibility.

To help us get your order to you as smoothly as possible, we recommend double-checking your address before confirming your order. Thank you for helping us ensure a swift, successful delivery!

We are committed to ensuring your jewellery arrives in perfect condition. If your package is lost or damaged during shipping, please contact our customer service team at info@catastrophy.com or via the chat widget on our website. We’ll guide you through the process of resolving the issue, including sending a replacement or returning the damaged item.

Unfortunately, we do not ship to P.O. boxes or APO/FPO addresses. All orders are shipped via FedEx to ensure secure and timely delivery, and a physical address is required for accurate delivery.

Signatures are not typically required upon delivery. FedEx will reattempt the delivery of the package. If the delivery attempt fails, package may be left at the nearest FedEx facility for recipient to collect the package. High valued packages will typically not be left at the doorstep/unattended.If recipient remains uncontactable or uncooperative, package may be returned back to Singapore at your (shipper's) cost.

When your order arrives in your country, it might be subject to customs duties, import taxes, or other charges based on local regulations. These fees are set by your country’s customs authorities, and while we’d love to make it easier, we aren’t able to predict the amount or whether they’ll apply.

If these fees do apply, FedEx will reach out to you directly, and you can settle the payment with them to complete the delivery process.

To avoid surprises, we recommend checking with your local customs office to understand any potential charges before placing your order.

Refused/Unclaimed Packages: If a package is refused or goes unclaimed, any return fees (duties, taxes, or shipping costs) will be deducted from your refund. We appreciate your understanding and encourage reaching out to us if you have any concerns.

If you've received the wrong item, we’ll cover all costs associated with sending you the correct item and returning the incorrect one. Please contact our customer service team at info@catastrophy.com or use the chat widget on our website for assistance.

If you're not home when FedEx attempts to deliver your package, they usually make up to three delivery attempts. If those are unsuccessful, your package may be held at the nearest FedEx facility for pickup. Please note that if you're unable to collect your package, it may be returned to Singapore, and the return shipping fee will be deducted from your refund.

Unfortunately, we don’t have the ability to calculate or prepay local taxes and duties for international shipments. We would suggest having the item shipped to your address first, handling any applicable taxes, and then forwarding it to your friend. Apologies for the inconvenience.

All requests for returns or exchanges must be submitted within 14 days of receiving your order. Please email us at info@catastrophy.com, through our contact page, or use the chat widget on our website for assistance. Returned items must be unused, in their original condition, and in the same packaging as received.

• Change of Mind: For returns due to a change of mind, customers cover the return shipping costs.
• Faulty Items: Faulty items can be returned at no extra charge, subject to assessment.
• Hygiene Policy: For hygiene reasons, we cannot accept returns on pierced jewellery.
• Exchanges: We offer exchanges for size changes; however, the customer will be responsible for covering the shipping costs for both the return and the replacement item.
• Warranty: Our 6-month warranty covers manufacturing defects.

If you’d like to arrange a return, please get in touch with us at info@catastrophy.com, via our contact page, or through the chat widget on our website. Just share your order number and details of the item you wish to return. If there’s a defect, kindly include a photo and/or video of the issue so we can review it for you.

Once we’ve reviewed the information, we’ll provide you with a prepaid return label and guidance on safely packaging and posting the item. You can then simply drop it off at your local post office.

As soon as we receive and inspect the returned item, we’ll process your replacement or refund and keep you informed along the way.

Yes! We offer exchanges for size changes within 14 days of delivery. If you need a different size, contact us at info@catastrophy.com, through our contact page, or use the chat widget on our website with your order number, and we’ll assist with the exchange process. If you're unsure of your ring size, we recommend checking with your local jeweller.

If you'd like a different product instead, simply return the original item for a refund and place a new order. Both the item and packaging must be in their original, undamaged condition.

Please note that shipping costs for sending back the original item and receiving the new size are the customer’s responsibility.

You have 14 days from the date your order was delivered to return most items, as long as they’re in their original, undamaged condition and packaging. Simply contact us at info@catastrophy.com, through our contact page, or use the chat widget on our website with your order number to start the return process.

Returned items must be unused, in their original condition, and in the same packaging as received.

Change of Mind: For returns due to a change of mind, customers cover the return shipping costs.

Faulty Items: Faulty items can be returned at no extra charge, subject to assessment.

Hygiene Policy: For hygiene reasons, we cannot accept returns on pierced jewellery.

Exchanges: We offer exchanges for size changes; however, the customer will be responsible for covering the shipping costs for both the return and the replacement item.

Warranty: Our 6-month warranty covers manufacturing defects.

Yes, you’re welcome to return or exchange your gifted piece, as long as it’s in its original, unworn condition. To make the process smooth, we’ll just need the original order number and the email address used to purchase the item. Once you have that, we’ll help you get it sorted! Please note that return shipping will need to be covered by the customer.

We're so sorry for the trouble if you've received a damaged or defective item! Please follow these steps so we can fix this for you:

Take Photos: As soon as you notice the damage, please take clear pictures of the item, including the packaging and any shipping labels. These photos will help us understand the issue and work on improving our service.

Contact Us: Once you have the photos, reach out to us with the details.
Email us at info@catastrophy.com, through our contact page, or use the chat widget on our website for assistance.

Our customer service team will get back to you as quickly as possible to resolve the issue. Thank you for your understanding and patience!

Once we receive your returned item, it typically takes 5-7 business days for us to inspect and process it. After processing, refunds may take up to 30 business days to appear in your account, depending on your bank or payment provider’s policies. Unfortunately, we have no control over this part of the process.

If we receive a returned item with signs of significant damage beyond its original condition, we may need to investigate further, which could extend the processing time. If this occurs, we’ll reach out directly to discuss the next steps.

In total, please allow up to 40 business days from the time we receive your return for the full process to complete.

Once we’ve received and inspected your returned item, we’ll process your refund back to your original payment method. If there’s any issue with the return, we’ll be in touch via email. Please allow up to 5–30 working days for the refund to appear on your statement, as processing times can vary depending on your bank or payment provider.

Please note that shipping costs are non-refundable and won’t be included in the refund.

If you don’t see the refund after this period, we recommend double-checking with your bank or payment provider, as it may take a little extra time for the refund to be officially posted. If you’ve done this and still haven’t received the refund, please feel free to reach out to us at info@catastrophy.com – we’re here to help.

We will cover the return shipping costs only if you receive a damaged item. To ensure a smooth process, please follow these steps:

1. Report the Damage: Contact us as soon as possible to report the damaged item. You can email us at info@catastrophy.com or use the contact form on our website. Please include clear photos of the damaged item and packaging.
2. Receive a Return Label: Once we've reviewed your report, we’ll provide you with a prepaid return shipping label, covering the cost of returning the damaged item to us.
3. Send Back the Item: Use the prepaid return label to send the damaged item back to us. Once we receive it, we will process a replacement or refund according to your preference.

We’re committed to making sure you have a great shopping experience, and we appreciate your cooperation in helping us handle these issues efficiently.

If you need to cancel your order, we’re here to help!

• For Regular Orders:
  You may cancel your order before it has been processed for dispatch. Please contact us immediately at info@catastrophy.com with your order number to request a cancellation. Orders typically ship within 1–2 business days, sometimes even sooner, so while we’ll do our best to accommodate your request, we cannot guarantee that your cancellation will be processed in time.
  
  
• For Pre-Orders:
  Pre-orders can be cancelled within 5 days of placing your order for a full refund. After this window, cancellations are not eligible for a refund, as production begins shortly after pre-orders are received.

If your order has already been shipped, you may still return it for a refund following our Returns Policy.
Please note that shipping costs for returns are the customer’s responsibility.

If you need to change or cancel your order, please contact us at info@catastrophy.com with your order number as soon as possible. We’ll do our best to accommodate your request, but due to our rapid processing times, we can’t guarantee changes or cancellations once the order has been processed.

If your order has already been processed or shipped, you may still return the item once received, following our standard return process. Please note that shipping costs for returning the item will be the customer’s responsibility.

For Pre-Orders:
Pre-orders can be cancelled within 5 days of placing your order for a full refund. After this window, cancellations are not eligible for a refund, as production begins shortly after pre-orders are received.

Once your order is successfully placed, you’ll receive a confirmation email with your order details. If you don’t see this email in your inbox, please check your spam or junk folder. If you still haven’t received it, feel free to contact us at info@catastrophy.com to confirm your order status.

Once your order has been dispatched, we’ll send you an email with your tracking number. Use this number to monitor your shipment’s progress and check the estimated delivery date. If you don’t see the email in your inbox, please check your spam or junk folder. For any questions or further assistance, feel free to contact our customer support team at info@catastrophy.com, through our contact page, or use the chat widget on our website for assistance.

We’re sorry if this has happened to you! If you received an item that isn’t what you ordered, please contact us at info@catastrophy.com or use the chat widget on our website for assistance. Be sure to include your order number and a photo of the item you received. We’ll make it right by arranging for the correct item to be sent your way as soon as possible.

First, check your spam or junk folder, as the confirmation email may have been mistakenly filtered there. If you still can’t find it, please reach out to our customer service team for assistance. You can contact us at info@catastrophy.com or use the chat widget on our website for immediate help

If an item is out of stock, you can either place a pre-order or click the "Notify me" button on the product page to register your interest. We’ll email you as soon as the item is back in stock and available for purchase.

Our jewellery pieces are carefully crafted from recycled 925 sterling silver. Some designs also feature onyx, white topaz, or white quartz stones, adding unique touches to each piece.

Our jewellery is crafted from high-purity recycled silver, which is refined to 99.99% pure silver before being alloyed. The final alloy consists of approximately 93% silver, 4.8% copper, and 2.1% zinc, with trace amounts of indium. While sterling silver is generally well-tolerated, those with copper sensitivities may experience reactions. If you have specific allergies, we recommend consulting with a professional or testing before prolonged wear.

Our products are proudly Vegan Certified by The Vegan Society—the very organisation that coined the term "vegan" in 1944. At Catastrophy, we’re honoured to be the first jewellery of our kind to earn this certification, affirming our commitment to ethical, cruelty-free craftsmanship.

Yes, our packaging is designed with vegan-friendly materials. At Catastrophy Jewelry, we’re committed to cruelty-free practices that respect animals and align with our brand’s ethical standards.

Although we’d love to, it’s not on the menu right now. Who knows what the future holds – stay tuned!

All gemstones used in our jewellery, including onyx, white topaz, and white quartz, are natural. These stones add a unique touch to each of our designs.

All of our jewelery is crafted with care in Bangkok, Thailand. We adhere to ethical practices, upholding fair trade standards and a strict no child labour policy in all our manufacturing processes. Additionally, we are proud to support a diverse workforce, including members of the LGBTQ+ community, ensuring equality and respect for all individuals involved in creating our unique pieces. This commitment helps us provide not only beautifully unique jewellery but also peace of mind for our customers who value ethical and inclusive practices.

Yes, we offer a 6-month warranty on all Catastrophy jewellery, covering manufacturing defects such as loose stones, broken clasps, or issues with soldering. This warranty does not cover damage caused by accidents, improper care, or normal wear and tear. If you experience any issues within 6 months of purchase, please contact us at info@catastrophy.com, through our contact page, or use the chat widget on our website and we’ll be happy to assist you with a repair or replacement.

Our rings are available in US sizes 5, 7, and 9. Here are a few tips to help you find the right fit:

• Thinner Bands: These tend to feel a bit looser. For example, a size 5 in a thin band may feel slightly more relaxed on your finger.
  
  
• Wider Bands: Wider bands feel tighter due to their design, even though they measure the same inner diameter. We recommend choosing a size larger than your usual for a comfortable fit.
  
  
• Open Bands: Open bands offer a flexible fit, easily adjusting over larger knuckles. We recommend choosing your regular size, as the open design allows it to comfortably conform to your finger.
  
  For the most accurate fit, consider visiting a local jeweller to have your finger professionally measured.

We would love to offer engraving services to add a personal touch to your jewellery, but at this moment, we are unable to provide this option. Stay tuned, though—we are always exploring new ways to enhance your experience with our brand!

We accept most debit and credit cards, as well as PayPal, Apple Pay, Google Pay, and Shop Pay.

Yes, it’s safe to use your credit card on our website. We use Shopify’s secure platform, which is certified Level 1 PCI DSS compliant to ensure your payment information is processed securely. Shopify Payments also supports 3D Secure checkouts and employs encryption technology to protect your data during transactions.

Not at the moment, but we’re always exploring ways to make our jewellery more accessible. Stay tuned!

Customers should be able to see and pay in their local currency at checkout, making the payment process smoother no matter where you’re shopping from. The amount will typically show on your bank statement in your local currency, depending on your payment provider’s settings.

Catastrophy Pte. Ltd. does not charge sales tax on your order. However, depending on the regulations in your region, you may need to pay local sales taxes, duties, or fees when your item arrives. These charges are beyond our control, and we are not liable for any additional costs or delays they may cause.

For international shipments, FedEx will contact you about any applicable duties and taxes, which you can pay directly to them. Please note that we are unable to advise on the exact amount, as it varies based on local regulations.

No, refunds can only be issued to the original payment method used for the purchase. This helps keep everything secure and straightforward.

We're all about keeping things digital, so we don't accept cash payments. All purchases need to be made through our website using the available electronic payment methods. This helps us keep your transactions safe and speedy!