At Catastrophy, we respect your privacy. This policy explains how we collect, use, and share your personal information when you visit, interact with, or make a purchase from our website, Catastrophy.com (the “Site” or “we”). Please note that we may collect personal data if you create an account, sign up for our newsletter, or otherwise engage with the Site.

WHAT WE COLLECT AND WHY

When you visit our Site, we collect certain information about your device, how you interact with our Site, and details needed to process any purchases you make. If you sign up for our newsletter or create an account, we collect additional personal information. If you reach out to us for customer support, we may collect further details to assist you.
We refer to any information that can identify you as an individual as “Personal Information.” Below are the types of Personal Information we collect and why:

DEVICE INFORMATION

• Purpose: To load the Site correctly for you and to perform analytics to improve our Site.

• Source: Collected automatically using cookies, log files, web beacons, tags, and pixels.
• Who We Share It With: Our processor, Shopify, and other partners who help us run our Site.

• Examples: Browser version, IP address, time zone, cookie information, pages visited, search terms, and how you interact with our Site.

ORDER INFORMATION

• Purpose: To fulfill orders, process payments, arrange shipping, send order confirmations, and prevent fraud. With your permission, we may also send you updates or promotions related to our products.

• Source: Collected directly from you.
  
  
• Who We Share It With: Shopify, payment processors (e.g., PayPal, Visa, Mastercard), shipping providers (e.g., FedEx, JustShip, QExpress), and other services necessary to fulfill orders.

• Examples: Name, billing and shipping address, payment details, email address, and phone number.

CUSTOMER SUPPORT INFORMATION 

• Purpose: To provide customer support and respond to your inquiries.

• Source: Collected directly from you.
• Who We Share It With: Our customer support providers, like Gorgias, who help us manage inquiries.

• Examples: Contact details like email, address, and any additional information needed to resolve your request.

MARKETING AND NEWSLETTER SIGN-UPS

• Purpose: To send newsletters, promotional offers, and abandoned cart reminders, as well as to manage email marketing campaigns.

• Source: Collected when you sign up for emails or provide consent during checkout or via forms on our website.
• Who We Share It With: Omnisend, our email marketing service provider, which processes your data to send automated emails and manage campaigns.
• Examples: Name, email address, purchase history, and interactions with our emails.

DISCLOSURE OF PERSONAL INFORMATION 

To operate Catastrophy and provide services, we may share your Personal Information with trusted third parties. Here’s a list of our partners and their roles:

• Shopify: Provides our website platform and ensures secure online transactions. Shopify Privacy Policy
• Shopify Payments: Processes payments securely on our behalf.
• JustShip: Handles order processing, shipping, and deliveries both locally and internationally. JustShip Privacy Policy
• Return Helper: Handles customer returns and manages international returns. Return Helper Privacy Policy
• QExpress: Manages local deliveries within Singapore. QExpress Privacy Policy
• FedEx: Handles the international shipping and delivery of your orders. FedEx Privacy Policy
• Gorgias: Manages customer support inquiries to assist with orders, returns, and other questions. Gorgias Privacy Policy
• Omnisend: Manages email marketing campaigns, including newsletters, promotions, and abandoned cart emails. Omnisend Privacy Policy
• PayPal, Visa, and Mastercard: Securely process payment transactions. PayPal Privacy Policy

We share your data only as needed to fulfill orders, improve your experience, and comply with legal obligations.

COOKIES AND TRACKING 

Cookies are small files stored on your device to help us personalize your experience on our Site. They allow us to remember your preferences, understand how you use our Site, and improve your browsing experience. Some cookies we use are essential to provide core features, while others help us improve your experience.

TYPES OF COOKIES WE USE:

• Necessary Cookies: Essential for the website to function, such as navigation and checkout.
• Analytics Cookies: Help us understand site usage so we can improve it.
• Advertising Cookies: Show ads based on your interests.

We also use cookies to track behavior on the Site, such as when you abandon your cart, to send reminders and promotional emails via Omnisend.
For a full list of cookies used by Shopify, including their functions and duration, please refer to Shopify’s Cookie Policy. You can manage your cookie preferences directly through your browser settings. Declining cookies may limit access to some features of the Site.

HOW WE USE YOUR INFORMATION 

We use your Personal Information to:

• Fulfill orders and process payments
• Provide customer service
• Improve our Site with analytics
• Send newsletters, promotions, and abandoned cart reminders with your consent

BEHAVIORAL ADVERTISING 

We may use your Personal Information to show you relevant ads. To opt out of targeted advertising, you can adjust your settings on platforms like Google, Facebook, or through the Digital Advertising Alliance’s opt-out portal.

YOUR RIGHTS (FOR EEA RESIDENTS)

If you’re a resident of the EEA, you have the right to access, correct, or delete your Personal Information. You may also request to port your information to a new service. To exercise these rights, please contact us using the details above.

DATA RETENTION

We keep your Personal Information as long as necessary to fulfill orders and meet legal requirements. You may request deletion of your information at any time.

MINORS

Our Site is not specifically designed for use by individuals under 18. We do not knowingly collect or use Personal Information from children. If a minor makes a purchase using a parent’s or guardian’s payment method, we assume that the purchase was authorized. If you believe your child has provided us with Personal Information without your consent, please contact us to request deletion.

CHANGES TO THIS POLICY

We may update this policy occasionally to reflect changes in our practices or for legal reasons. Please check this page periodically for updates.

CONTACT INFORMATION

For any inquiries, reach us at: info@catastrophy.com.
Operating Hours: Monday to Friday, 10:00 AM – 6:00 PM Singapore Time (SGT) (excluding national holidays).

This policy was last updated on 4 Dec, 2024.